Privacy Policy

Haiton International Pty Ltd ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. Personal Information We Collect

We collect information that is necessary for our business functions as a retail provider of HVAC, refrigeration, and electrical products. This includes:

• Identity and Contact Data: Your name, email address, and delivery address.

• Business Information: Your Australian Business Number (ABN), provided on a voluntary basis.

• Financial Information: We do not store credit card details on our servers. All payments are processed securely via Stripe, a third-party payment gateway.

• Correspondence: Records of your interactions with our customer support team via Google Workspace.

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2. How We Collect Your Information

We collect personal information directly from you when you:

• Register for an account on www.haiton.com.au.

• Place an order for HVAC or refrigeration parts.

• Opt-in to our newsletter during checkout or account sign-up.

• Contact us via email or phone.

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3. Purpose of Collection and Use

We use your information for the following purposes:

• Order Fulfillment: To process transactions, manage inventory, and deliver products.

• Administrative & Invoicing: To generate invoices and maintain records for tax compliance.

• Marketing: If you have opted in, we may send you newsletters about our products. Every marketing email includes a clear "Opt-Out" or unsubscribe link.

• Website Optimization: We use Google Analytics to monitor trends and customer behavior to ensure our site remains indexed and functional.

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4. Disclosure to Third Parties and Overseas Recipients

To provide our retail services, we may disclose your information to:

• Service Providers: Third-party platforms used for business operations, such as accounting software and Google Workspace.

• Overseas Couriers: As we source and ship products internationally, your delivery information is shared with overseas couriers to facilitate the processing of import fees, taxes, and final delivery.

• Legal Requirements: Where required by Australian law.

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5. Data Security and Storage

We take the security of your data seriously:

• Storage: Local data is stored on secure servers in Australia for accounting purposes. General administration and email support are managed via secure cloud services (Google Workspace).

• Protection: We implement Two-Factor Authentication (2FA) to protect client files.

• Staff Protocols: Our staff are strictly prohibited from accessing client information off company premises.

• Retention: We retain data for as long as necessary to meet tax compliance and legal obligations.

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6. Cookies

Our website uses cookies through Google Analytics to understand how visitors interact with our store. You can manage your cookie preferences through your web browser settings; however, disabling cookies may affect your ability to use certain features of the site.

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7. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you. To protect your privacy, we require phone verification before releasing any data. We will call your registered number to confirm your identity before proceeding with your request.

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8. Complaints and Contact Details

If you have a question or a complaint regarding how we handled your personal information, please contact us at:

Haiton International Pty Ltd

Address: 19/4A Bachell Avenue, Lidcombe NSW 2141

Email: info@haiton.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.